Return & Refund Policy

At MERAKI, we want every purchase to meet your expectations. If for any reason you need to return or request a refund, please review the following policy:

Eligibility for Returns

• Items may be returned if they have manufacturing defects or if a wrong product was delivered.

• Customers may also return items due to personal preference (e.g., change of mind, dislike). In such cases, delivery charges will be borne by the customer.

• Returned items must be in unused condition, with original packaging intact.

Repair Policy

• Within 90 days of purchase: Free repair service.

• From 90 days to 6 months: Repair available with a service fee.

• After 6 months: Repair requests will not be accepted.

Refund Guidelines

• Refund for returns: Processed after the product is received at our warehouse and passes quality check (QC).

• Refund for cancellations: Automatically issued once the cancellation request is confirmed.

• Timeframe: Refunds are typically completed within 7-10working days.

• Cashback or discounts applied at purchase will be adjusted in the final refund amount.

How to Request a Return or Refund

1. Email us at merakiofficebd@gmail.com within 24 hours of receiving your product, mentioning your Order ID and reason for return.

2. Our team will review your request and provide instructions for return, exchange, or refund processing.