Terms & Conditions

At MERAKI, we aim to provide a smooth shopping experience while ensuring quality service. Please review the following guidelines before placing your order.

Order & Payment

• Cash on Delivery (COD) is available throughout Bangladesh.

• In certain areas, advance payment via bKash may be required before shipment.

Delivery Information

• Dhaka city: BDT 70 per item

• Outside Dhaka: BDT 120 per item

• Delivery time frame: 2–7 working days depending on your location.

• Delivery charges are set according to our partnered courier companies.

Exchange Policy

• Exchanges must be requested within 15 days of purchase.

• Only size exchanges are allowed. If unavailable, customers may choose another design of equal or higher value.

• Items must be returned in unused, unworn condition with packaging intact.

• A purchase receipt is required for every exchange request.

• No refunds will be provided.

• Products bought on sale or promotion are not eligible for exchange.

• Customers are responsible for ensuring safe packaging when returning items, as MERAKI will not be liable for any damage caused during transit.

How to Request an Exchange

1. Email merakiofficebd@gmail.com within 24 hours of receiving your product.

2. Include your Order ID and a brief description of the issue.

3. Once verified, our team will confirm your request and provide instructions for exchange or pickup.

   Return & Refund Policy

   At MERAKI, we want every purchase to meet your expectations. If for any reason you need to return or request a refund, please review the following policy:

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   Eligibility for Returns

   • Items may be returned if they have manufacturing defects or if a wrong product was delivered.

   • Customers may also return items due to personal preference (e.g., change of mind, dislike). In such cases, delivery charges will be borne by the customer.

   • Returned items must be in unused condition, with original packaging intact.

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   Repair Policy

   • Within 90 days of purchase: Free repair service.

   • From 90 days to 6 months: Repair available with a service fee.

   • After 6 months: Repair requests will not be accepted.

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   Refund Guidelines

   • Refund for returns: Processed after the product is received at our warehouse and passes quality check (QC).

   • Refund for cancellations: Automatically issued once the cancellation request is confirmed.

   • Timeframe: Refunds are typically completed within 7-10working days.

   • Cashback or discounts applied at purchase will be adjusted in the final refund amount.