Terms & Conditions

At MERAKI, we aim to provide a smooth shopping experience while ensuring quality service. Please review the following guidelines before placing your order.

Order & Payment

• Cash on Delivery (COD) is available throughout Bangladesh.

• In certain areas, advance payment via bKash may be required before shipment.

Delivery Information

• Dhaka city: BDT 70 per item

• Outside Dhaka: BDT 120 per item

• Delivery time frame: 2–7 working days depending on your location.

• Delivery charges are set according to our partnered courier companies.

Exchange Policy

• Exchanges must be requested within 15 days of purchase.

• Only size exchanges are allowed. If unavailable, customers may choose another design of equal or higher value.

• Items must be returned in unused, unworn condition with packaging intact.

• A purchase receipt is required for every exchange request.

• No refunds will be provided.

• Products bought on sale or promotion are not eligible for exchange.

• Customers are responsible for ensuring safe packaging when returning items, as MERAKI will not be liable for any damage caused during transit.

How to Request an Exchange

1. Email merakiofficebd@gmail.com within 24 hours of receiving your product.

2. Include your Order ID and a brief description of the issue.

3. Once verified, our team will confirm your request and provide instructions for exchange or pickup.

   
   

   Return & Refund Policy

   At MERAKI, we want every purchase to meet your expectations. If for any reason you need to return or request a refund, please review the following policy:

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   Eligibility for Returns

   • Items may be returned if they have manufacturing defects or if a wrong product was delivered.

   • Customers may also return items due to personal preference (e.g., change of mind, dislike). In such cases, delivery charges will be borne by the customer.

   • Returned items must be in unused condition, with original packaging intact.

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   Repair Policy

   • Within 90 days of purchase: Free repair service.

   • From 90 days to 6 months: Repair available with a service fee.

   • After 6 months: Repair requests will not be accepted.

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   Refund Guidelines

   • Refund for returns: Processed after the product is received at our warehouse and passes quality check (QC).

   • Refund for cancellations: Automatically issued once the cancellation request is confirmed.

   • Timeframe: Refunds are typically completed within 7-10working days.

   • Cashback or discounts applied at purchase will be adjusted in the final refund amount.

   
   
   

   
   PRIVACY POLICY

   Thank you for visiting Merakidhaka.com. At Meraki, we are dedicated to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy details the types of information we collect, how we use it, and the choices available to you regarding your personal data. Your privacy is important to us. By accessing or using our Website, you agree to the practices outlined in this Privacy Policy.

   INFORMATION WE COLLECT:

   1. Personal Information: We may collect personal details such as your name, email address, postal address, phone number, and other contact information when you engage with our Website, such as making a purchase, subscribing to our newsletter, or participating in a promotion.
   2. Payment Information: When you make a purchase on our Website, we may collect payment information like credit card details or other payment methods. Please note that we do not store complete payment information on our servers.
   3. Browsing Information: We collect information about your browsing activities on our Website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits.
   4. Cookies and Tracking Technologies: We use cookies and similar technologies to gather product and purchase information from the pages you access or visit. Cookies are small data files automatically stored on your computer so we can recognize you when you return. We use cookies to better understand your use of our website and to improve it. If you prefer not to accept cookies, you can adjust your browser settings to disable them. However, if you choose not to accept cookies, you may not be able to use all the features of our website. The information collected through cookies may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to enhance your overall shopping experience.

   WHEN AND HOW INFORMATION IS COLLECTED:

   1. In Meraki Stores: You provide your name and mobile number when making purchases in our stores. If you use a credit or debit card for your purchases, we will collect your card-related information and your signature to process your payment. We may also collect suggestions, complaints, or inquiries through emails or forms.
   2. On Merakidhaka.com:
   • Meraki Rewards: We store information about members, including their purchase order history and rewards points collected over time. However, we do not verify members’ personal details and cannot be held liable for any misinformation or fraud.
   • Registered Shoppers: We store the basic information and purchase history of registered members to allow them to track their orders.
   • Guest Shoppers: We may collect personal information such as name, email address, and/or mobile number of guest shoppers who sign up for our newsletter. We use this information to communicate with guest shoppers and provide news about special offers.
   3. When You Visit or Register on Merakidhaka.com: Registration is not required to browse our website, but you will need to create an account to access special services for registered users by providing your email address and a password. Personal information (such as name, address, mobile number, email address, billing address, shipping address, and credit card information) provided while creating or updating your account and during checkout is stored on our web server and internal systems in Bangladesh. We use this information to provide and administer the services you request and for other purposes you consent to.
   4. When You Sign Up for Our Newsletter: If you sign up, we will use your email address to send our electronic newsletters, which contain promotions, new merchandise launches, store openings, and other Meraki-related news. We may also use optional information like your name, postal code, and product interests to enhance our products and services. You can unsubscribe from our email list at any time by clicking the unsubscribe link at the bottom of our newsletter.
   5. When You Participate in Promotions or Surveys: We may collect your name, address, mobile number, and email address when you participate in a promotion or respond to a survey. We use this information to manage your participation in the promotion and to follow up on survey responses.
   6. Customer Service (Query/Complaint/Suggestion): You may be asked for identifying information, such as your name, address, and phone number, when contacting our customer service representatives. This information helps us verify your identity and respond to your queries or feedback promptly. We may retain this information to assist you in the future and to improve our products, website, and services.
   7. Customer Service (Meraki Rewards Member Profiling): You may be asked for information such as your full name, address, email ID, birthday, anniversary date, marital status, number of kids, institution (job/study), and medical conditions (diabetes/heart disease) when our customer care representative contacts you for Meraki Rewards member profiling. This information is used to administer your participation in targeted campaigns and facilitate access to partner offers. We collect this information through our call center service provider, who is required to maintain the confidentiality and security of your personal information and use it only as permitted by applicable privacy laws.
   8. Social Media Platforms: You may choose to engage with our content through third-party social networking websites, plug-ins, and applications. If you do so, you may allow us access to certain information associated with your social media account (such as name, username, email address, profile picture, and gender information) to receive our content or as required by the website, plug-in, or application.

   SHARING YOUR INFORMATION:

   We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with trusted service providers and partners who assist us in operating our business, such as payment processors, shipping companies, and marketing agencies. These third parties are required to maintain the confidentiality and security of your information.

   PRIVACY RIGHTS:

   1. Opt-Out: You can unsubscribe from marketing communications at any time by following the instructions provided in the emails you receive or by contacting us directly.
   2. Access and Correction: You can request access to your personal information and update or correct inaccuracies by contacting our customer service.
   3. Cookies: You can manage cookie preferences through your browser settings.

   DATA SECURITY:

   Your privacy is important to us. We ensure practical administrative, technical, and physical safeguards to protect against the loss, theft, unauthorized access, use, modification, and disclosure of personal information in our custody and control. Our measures include providing access to personal information only to employees and authorized service providers who require such information for the purposes described in this policy. Online access to certain personal information may be protected with a password you create. We strongly recommend that you do not disclose your password to anyone. We will never ask for your password in any unsolicited communication.

   CHILDREN’S PRIVACY:

   Our Website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

   CHANGES TO THIS PRIVACY POLICY:

   We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons.

   CONTACT US:

   If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at merakidhaka@gmail.com or +8801310462788.

   By using our Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy